Privacy Policy

We collect information that you provide directly and information collected automatically:

Information you provide:

• Account details (name, email address, phone number).
• Delivery addresses and order information.
• Cake design images you upload for AI analysis.
• Messages and communications with our support team.

Information collected automatically:

• Device information (browser type, operating system).
• Usage data (pages visited, features used, time spent).
• IP address and general location information.

We use your information to:

• Process and fulfill your cake orders.
• Provide AI-powered cake design analysis and pricing.
• Communicate with you about your orders and account.
• Improve our platform, AI models, and user experience.
• Send promotional offers and updates (with your consent).
• Prevent fraud and ensure platform security.

We share your information only in the following circumstances:

• Baker partners: We share order details (name, delivery address, design specifications) with the baker fulfilling your order.
• Payment processors: Payment information is shared with Maya, GCash, and our banking partners to process transactions securely.
• Service providers: We use third-party services for hosting, analytics, and AI processing (e.g., Google Cloud, Supabase).
• Legal requirements: We may disclose information when required by Philippine law or to protect our rights.

We do not sell your personal information to third parties.

When you upload cake design images for AI analysis, these images are processed by our AI system to provide pricing and customization options. Uploaded images may be:

• Stored securely to improve our AI analysis accuracy.
• Used to generate design pages visible to other users (without your personal information).
• Retained for order processing and customer support purposes.

We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure cloud storage, and access controls. However, no method of transmission over the internet is 100% secure.

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. You can manage cookie preferences through your browser settings.

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to:

• Access your personal information we hold.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for marketing communications.
• Lodge a complaint with the National Privacy Commission.

If you would like to request the deletion of your account and associated personal data, please follow our detailed Data Deletion Instructions .

We retain your personal information for as long as your account is active or as needed to provide our services. Order records are kept for a minimum of 3 years for legal and accounting purposes. You may request account deletion by contacting our support team.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website. Continued use of the platform after changes constitutes acceptance of the updated policy.

For privacy-related inquiries or to exercise your data rights, please contact us:

• Email: support@genie.ph
• Phone: +63 908 940 8747