Frequently Asked Questions

Genie.ph uses AI-powered image analysis to provide instant price estimates for custom cake designs. Simply upload a photo of any cake design, and our AI engine analyzes the complexity, size, decorations, and icing style to generate accurate pricing from our partner bakeries in Cebu. Prices start as low as ₱350 for bento cakes and vary based on size, complexity, and customization options.

We accept GCash, Maya (formerly PayMaya), and secure credit/debit card payments through our local payment gateways. All transactions are encrypted and processed securely.

Yes! That is one of our core features. Upload any cake design photo to our Cake Price Calculator and receive an instant AI-generated price estimate with no commitment required. You can then customize the design and compare quotes from multiple bakeries.

Minimum order amounts vary by merchant. Most of our partner bakeries have a minimum starting price based on the cake type. Bento cakes typically start around ₱350, while standard tiered cakes start from ₱800 and up depending on size and design complexity.

You can customize virtually every aspect of your cake including: icing colors and style, cake flavors, size (from bento to multi-tier), toppers and decorations, cake messages and text, fondant or buttercream finish, and special elements like drip effects or edible prints. Our AI-powered editor makes customization easy and visual.

Absolutely! You can upload any cake photo or design inspiration. Our AI analyzes the image and breaks it down into customizable components like icing, toppers, colors, and messages. You can then modify each element to create your perfect cake.

We offer a wide range of sizes: Bento cakes (4 inches, perfect for 1-2 people), Round cakes from 6 to 12 inches, Square cakes, and Multi-tier cakes for weddings and large events. Each baker may have slightly different size offerings.

We currently deliver throughout Metro Cebu including Cebu City, Mandaue City, Lapu-Lapu City (Mactan), Talisay City, and select areas in Liloan, Consolacion, and Minglanilla. Delivery coverage depends on the specific baker you order from. We are also expanding to Cavite and other areas in the Philippines.

Custom cakes typically require 3-7 days handling time for the baker to craft your design, plus 1-2 days for delivery depending on your location within Cebu. Rush orders may be available from select merchants for an additional fee.

Yes! Many of our partner bakeries offer pickup options. During checkout, you can choose between delivery or pickup from the baker's location. Pickup availability and hours vary by merchant.

Genie.ph is the Philippines' first AI-powered marketplace for custom cakes. We connect customers with talented local bakers and cakeshops in Cebu, making it easy to design, price, and order custom cakes online. Our AI technology analyzes cake designs to provide instant, accurate pricing.

Genie.ph offers several advantages: instant AI pricing so you know the cost upfront, the ability to compare quotes from multiple bakers, an easy visual customization tool, secure online payments, and access to a curated network of vetted local artisan bakers all in one platform.

Yes, all baker partners on Genie.ph go through a verification process. We review their portfolio, food safety practices, and customer feedback before onboarding them onto our platform. We continuously monitor quality to ensure you receive the best custom cakes in Cebu.

Since custom cakes are perishable, made-to-order products, we generally do not accept returns. However, if there is a significant quality issue or the cake does not match the agreed-upon design, please contact our customer service at +63-908-940-8747 within 24 hours of receiving your order. We will work with the baker to resolve any issues.

If your cake arrives damaged during delivery, please take photos immediately and contact us through our live chat or call +63-908-940-8747. We will coordinate with the baker and delivery team to find the best resolution, which may include a replacement or partial refund.

You can reach our customer support team through: live chat on our website (available during business hours), phone at +63-908-940-8747, or visit our office at Park Tower One, Cebu Business Park, Cebu City. We are available in both English and Filipino.