Frequently Asked Questions

Bento cakes on Genie.ph start at ₱499. Larger cakes, tiered designs, and more detailed decorations are priced after AI analysis based on size, design complexity, toppers, icing, and finish. Upload a photo on Genie.ph to get a starting price estimate with no commitment required.

Genie.ph accepts GCash, Maya, ShopeePay, Visa, Mastercard, BPI, BDO, and Palawan through secure Xendit-powered checkout. All transactions are processed through secure Xendit-powered checkout.

Yes. Upload any cake design photo on Genie.ph and receive an AI-generated starting price before checkout. After estimating, you can customize the design before ordering.

Minimums vary by design and baker. Bento cakes start at ₱499, while larger or more detailed cakes are priced after AI analysis based on size and complexity.

Genie.ph lets you customize icing colors and style, cake flavors (chocolate, ube, vanilla, mocha), sizes from bento to multi-tier, toppers and decorations, cake messages, fondant or buttercream finish, drip effects, and edible photo prints. Use the AI-powered visual editor to modify any element and see price updates in real time.

Yes — upload any cake photo or inspiration image and the AI analyzes it into customizable components: icing, toppers, colors, and messages. You can then modify each element individually, swap decorations, change colors, and add personalized text to create your perfect cake.

Genie.ph offers bento cakes, round cakes, square cakes, rectangle cakes, and multi-tier cakes. Bento cakes start at ₱499, while larger cake pricing depends on size, tier count, and design complexity after AI analysis.

Genie.ph delivers across Metro Cebu, including Cebu City, Mandaue City, Lapu-Lapu City, Talisay City, Consolacion, Minglanilla, Liloan. Delivery fees vary by city, from free delivery in Cebu City up to ₱300 in Liloan. Check the delivery rates page for exact zones and fees.

Lead times depend on cake size, design complexity, and baker availability. Simple cakes may be fulfilled faster, while larger or more detailed cakes usually need more notice before delivery or pickup.

Yes — many partner bakeries offer pickup options. During checkout, select delivery or pickup from the baker's location. Pickup availability and hours vary by merchant, typically 9 AM to 6 PM daily. Pickup eliminates delivery fees entirely.

Genie.ph is the Philippines' first AI-powered marketplace for custom cakes, founded in 2024 in Cebu City. Genie.ph connects customers with vetted local bakers, provides instant AI pricing from cake photos, and offers a visual customization tool. Genie.ph has served thousands of custom cake orders across Metro Cebu with a 4.9/5 average customer rating.

Genie.ph offers instant AI pricing from uploaded photos, quotes from multiple bakers for comparison, a visual customization tool with real-time price updates, secure online payments via Xendit, and access to a curated network of vetted artisan bakers — all on one platform. Customers save an average of 30 minutes per order versus contacting bakeries individually.

Yes — all baker partners undergo a verification process that reviews portfolio quality, food safety practices, and customer feedback before onboarding. Genie.ph continuously monitors ratings and quality metrics, and only bakers maintaining a 4.5+ average rating remain on the platform.

Custom cakes are perishable, made-to-order products and are generally non-returnable. If there is a significant quality issue or the cake does not match the agreed-upon design, contact customer service at +63-908-940-8747 within 24 hours of receiving your order with photos. Genie.ph coordinates with the baker to resolve issues via replacement or partial refund.

If your cake arrives damaged, take photos immediately and contact Genie.ph through live chat or call +63-908-940-8747. Genie.ph coordinates with the baker and delivery team to resolve the issue — typically via a replacement cake or partial refund within 48 hours. Damage claims filed within 24 hours receive priority processing.

Reach Genie.ph customer support via live chat on the website (available during business hours), phone at +63-908-940-8747, email at support@genie.ph, or visit the office at Park Tower One, Cebu Business Park, Cebu City. Support is available in English and Filipino with average response times under 2 hours.